Refund Policy

Introduction

This Refund Policy describes the conditions under which Xiphranniz.world ("we," "us," or "our") offers refunds and processes returns for products purchased through our website. We are committed to your satisfaction and have designed this policy to be clear, fair, and compliant with applicable consumer protection laws in Sweden, the European Union, and other jurisdictions where we operate. Please read this policy carefully before making a purchase. If you have any questions, do not hesitate to contact us.

Contact Information

Xiphranniz.world
Kungsgatan 51
111 22 Stockholm
Sweden

Email: admin@xiphranniz.world

For refund requests, returns, or any questions regarding this policy, please contact us at the email address above. We typically respond within 24 to 48 business hours.

30-Day Return Policy

We offer a 30-day return policy for most products. You may return unopened, unused products in their original packaging within 30 days of the delivery date for a full refund. Products must be in resaleable condition. For hygiene and safety reasons, we cannot accept returns of opened or used dietary supplement products, as they may have been exposed to contamination or improper storage. If you are unsure whether your product is eligible for return, please contact us before shipping it back.

To be eligible for a return, the product must be returned within 30 days of delivery, in its original packaging, with all seals and labels intact. We reserve the right to refuse returns that do not meet these conditions.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact us at admin@xiphranniz.world within 30 days of the delivery date.
2. Provide your order number (found in your confirmation email) and the reason for your return.
3. We will review your request and send you detailed instructions for returning the product, including the return address and any required documentation.
4. Ship the product to the address we provide. Please use a trackable shipping method and retain your proof of shipment. Return shipping costs are generally the responsibility of the customer, unless the return is due to our error or a defective product (see below).
5. Once we receive and inspect the product, we will notify you of the approval or rejection of your refund. If approved, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase.

Please allow additional time for the refund to appear in your account, as processing times vary by bank or payment provider (typically 5 to 10 business days).

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or in cash unless required by law. If you paid by credit or debit card, the refund will appear as a credit to that card. The time for the refund to be reflected in your account depends on your bank or card issuer; please allow up to 10 business days. If you have not received your refund after this period, please contact us and we will assist you in resolving the issue.

Non-Refundable Items and Situations

The following items or situations are not eligible for refund:

• Opened or used products, including products with broken seals or missing packaging.
• Products not in their original packaging or that have been damaged by the customer.
• Products returned after the 30-day return window.
• Products that have been stored incorrectly (e.g., exposed to heat, moisture, or direct sunlight) or that show signs of tampering.

If you have received a product that does not meet our quality standards or if you believe there is another valid reason for a refund outside these guidelines, please contact us and we will review your case on an individual basis.

Defective or Incorrect Products

If you receive a defective product or an incorrect item (wrong product, wrong quantity, or damaged during shipping), please contact us immediately. We will work with you to resolve the issue as quickly as possible. Depending on the circumstances, we may offer a replacement or a full refund, including the cost of return shipping. Please provide photos of the defect, damage, or incorrect item when contacting us, as this helps us process your claim efficiently and improve our quality control. We apologize for any inconvenience and are committed to making things right.

Right of Withdrawal (EU and EEA Consumers)

If you are a consumer located in the European Union or the European Economic Area, you have a statutory 14-day right of withdrawal from the date of delivery. You may withdraw from the contract without giving any reason. To exercise this right, you must inform us of your decision to withdraw before the 14-day period has expired. You may use the contact information provided in this policy to do so. If you have received the product, you must return it to us without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal. We will refund all payments received from you, including the cost of delivery (except for any supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we receive the returned product. We will use the same means of payment as you used for the initial transaction. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back, whichever is the earliest.

We may make a deduction from the refund for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product (e.g., opening packaging to inspect the product). If you have questions about the right of withdrawal, please contact us.

Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless the return is due to our error, a defective product, or an incorrect shipment. In those cases, we will reimburse you for the cost of returning the product. We recommend using a trackable shipping service when returning products, as we cannot be held responsible for packages lost in transit. We will notify you of any deductions from your refund (for example, original shipping costs) where permitted by applicable law. For EU consumers exercising the right of withdrawal, we will refund the standard delivery cost you paid; if you chose a more expensive delivery option, the excess may not be refunded.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your use of our website or completion of a purchase after any changes constitutes your acceptance of the updated policy. If you have an ongoing return or refund request at the time of a policy update, the policy in effect at the time of your purchase will apply.

Contact Us

For questions about returns, refunds, or this Refund Policy, please contact us at:

Xiphranniz.world
Kungsgatan 51, 111 22 Stockholm, Sweden
Email: admin@xiphranniz.world